Returns & Exchanges

Direct, secure online mailorder now available from Sweet Annie Soapworks!

Returns

We’re sorry your purchase didn’t work out!  If you need to return an item, you must return it within 15 calendar days of delivery date for a refund. Product must be returned in its original condition, unused, and free of any damage. Items that are returned with signs of being used or made after the 15 calendar day timeframe from delivery will not be accepted. 

To start the return process, email us and include your name and order number and reason for return. We will then send you the information you need to return the product.

Returns will be processed within 5 business days of receipt. Original shipping charges are non-refundable and you are responsible for any shipping costs.

 

Exchanges

We offer exchanges for unused products only.

To start the exchange process, email us and include your name, order number, reason for return and what product you want to exchange it with. We will then send you the information you need to exchange the product.

Exchanges will be processed within 5 business days of receipt. Original shipping charges are non-refundable and you are responsible for any shipping costs.